The Secret to Success: How a Great Contact Center Experience Drives Loyalty
The rep was polite. The music was… fine. The hold time was “only” 12 minutes. But the agent didn’t have the answer. Transferred. Re-explained. Waited again. Eventually? The customer hung up—annoyed, confused, and already Googling a competitor. This? This is how loyalty dies. Because even if your product is rock solid, a single bad contact […]
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